We strive to provide the highest quality of customer service. In this section, you will find information to make your shopping experience even better.
1. Condition of Cancellations
- Cancellations on furniture are allowed only till the item is shipped from our warehouse. Please contact our customer care team to assist you for the same.To initiate cancellation of order, please contact us at [email protected] or call us at +91 88 75 678550 along with your order details.
- In case of cancellations, no refund will be made for Part Payment orders ; the advance amount will be forfeited as cancellation charges.
2. Condition of Returns
- At homeglamour.in we follow "No Questions Asked Return Policy!"
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition.Please note that in such cases of returns, one way shipping charges will be in customer's account.
- In case of damaged/ defective products delivered. Refund will be provided only in case replacement for the same product is not available.
- Please notify us with the photographs of Damaged/ Defective product received, maximum within 24 hours of delivery.Please also send us the photographs of damaged carton covering the shipping labels attached to it.
- Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
- Products should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoice. Please do not dispose original packing.
- It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit. Please send us the photos of packaging before returning the goods. Please get in touch with us before returning, any goods received without our notice will not be accepted.
Refunds will be processed within 7 business days* of receipt of the product by HOME GLAMOUR, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-
- Orders paid for through credit/ debit card will be refunded back to the credit/ debit card.
- Orders paid for through net banking accounts will be credited back to the bank account.
- Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.
NOTE: Please follow up with your respective bank/ card issuer post completion of refunds process by HOME GLAMOUR, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.
- Delivery Charge : We offer 100% free shipping, until and unless specified along with the product.
- Shipping Time : Our general dispatch timings are mentioned in description of each product and additionally our shipping partners will need 2- 10 days depending upon the location of delivery. Once the order is dispatched, we inform courier details and its tracking number to the customers so that they can track the shipment easily.