About the Company
How can I learn more about HOME GLAMOUR?
How can I contact you?
Where is HOME GLAMOUR located?
Placing an Order
I need personal assistance with my order. Who can I contact?
How do I start a new account?
I am having problems ordering through your website. What can I do?
What are cookies? Do I need to enable cookies in my browser?
Returns & Cancellations FAQs
Can I cancel an order?
Cancellations are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.
In case of any exception, at sole discretion of HOME GLAMOUR, one-way shipping charges will be borne by the customer.
In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture and Lighting categories; the advance amount will be forfeited as cancellation charges.
How do I initiate a return process?
Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to [email protected] or calling us at +91 723 007 7700 (10 AM- 7 PM). Click here to read our Returns Policy.
Please do not return products without first speaking to a representative at HOME GLAMOUR. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.
What is the return notice period?
Returns for Furniture and Lighting category will be accepted only if requested within 7 days of delivery. Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition. Please note that in such cases of returns, one way shipping charges will be in customer's account.
Are there any conditions placed on returning a product?
How do I return a product to HOME GLAMOUR?
To return a product as per our return policy, please contact with our Customer Care team,either by sending an email to [email protected] or calling us at +91 723 007 7700 (10AM - 7 PM). Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below mentioned address –
E-323, MIA, Phase 2, Basni
For all return shipments, please send an email to [email protected] with your order details and the tracking ID.
Please do not return any product without first speaking to a representative at HOME GLAMOUR. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
What if the packaging of the product is damaged upon delivery?
What if the product has missing parts or defects?
How long does it take to receive a refund?
How will I receive the refund?
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method,the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account
Can I place an item on hold for purchase at a later date?
When can I expect new product(s) to be listed on your website?
Do you offer a warranty on your product(s)?
How can I provide feedback about a product?
Is there somewhere I can go to view the product prior to purchasing?
Shipping & Delivery
How long does it take for delivery?
How much do I have to pay for delivery?
How can I track my order?
Will I have to sign for my delivery?
What if I am not home when my package arrives?
My items haven't arrived yet. What can I do?,
Please allow up to 15 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 723 007 7700 (10 AM - 7 PM) or drop us an email at [email protected]
An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations,HOME GLAMOUR reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.