FAQ
About the Company
How can I learn more about HOME GLAMOUR?
HOME GLAMOUR is India's online shopping destination that exclusively sells home furniture; furnishing and home décor, with the widest range of products. HOME GLAMOUR has collaborated with some of the premium manufacturer of furniture and other products.
How can I contact you?
Phone: +91 8875678550 (10 AM - 7 PM) Email: [email protected]
Where is HOME GLAMOUR located?
Our address is: HOME GLAMOUR, c/o Ajax Retails, B-103, Shastri Nagar Jodhpur, Raj -342003
Placing an Order
I need personal assistance with my order. Who can I contact?
Our customer service centre is happy to assist you with your order on +91 887 567 8550 (10AM - 7 PM)
How do I start a new account?
Please click on 'My Account', which is located on the top right hand side of the website. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'Create a account' and fill in your details as requested before clicking 'Create'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.
I am having problems ordering through your website. What can I do?
Our website is best supported by Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on +91 88 75 678550(10 AM - 7 PM).
What are cookies? Do I need to enable cookies in my browser?
They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers. Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the
page.
Returns & Cancellations FAQs
Can I cancel an order?
Cancellations are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.
In case of any exception, at sole discretion of HOME GLAMOUR, one-way shipping charges will be borne by the customer.
In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture and Lighting categories; the advance amount will be forfeited as cancellation charges.
How do I initiate a return process?
Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to [email protected] or calling us at +91 887 567 8550 (10 AM- 7 PM). Click here to read our Returns Policy.
Please do not return products without first speaking to a representative at HOME GLAMOUR. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.
What is the return notice period?
Returns for Furniture and Lighting category will be accepted only if requested within 7 days of delivery. Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an undamaged condition. Please note that in such cases of returns, one way shipping charges will be in customer's account.
Are there any conditions placed on returning a product?
Every product and package should be intact and un-tampered on return. Only after inspection of the goods on return, we will arrange a refund of amount after deducting the one way shipping charges. If requested we can also provide you with the pdf version of original shipping invoice.
How do I return a product to HOME GLAMOUR?
To return a product as per our return policy, please contact with our Customer Care team,either by sending an email to [email protected] or calling us at +91 887 567 8550 (10AM - 7 PM). Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below mentioned address –
Returns Department
AJAX RETAILS
E-323, MIA, Phase 2, Basni
Jodhpur
Rajasthan -342003
For all return shipments, please send an email to [email protected] with your order details and the tracking ID.
Please do not return any product without first speaking to a representative at HOME GLAMOUR. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
What if the packaging of the product is damaged upon delivery?
If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
What if the product has missing parts or defects?
If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.
How long does it take to receive a refund?
We will process your refund around 15 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by HOME GLAMOUR, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.
How will I receive the refund?
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method,the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account
Stock FAQs
Can I place an item on hold for purchase at a later date?
We provide you with the facility to create your own wish list where you can select product(s) for further purchase.
When can I expect new product(s) to be listed on your website?
We are constantly updating our product range so we invite you to visit our website frequently.
Do you offer a warranty on your product(s)?
All the products are covered with 1 year warranty against manufacturing defect. Please keep receipt of your purchase for warranty claims.
How can I provide feedback about a product?
We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to Email: [email protected] Phone: +91 887 567 8550 (10 AM - 7 PM)
Is there somewhere I can go to view the product prior to purchasing?
Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to call our customer service center on +91 887 567 8550 (10 AM - 7 PM)
Shipping & Delivery
How long does it take for delivery?
When you order from our website, we ensure that the order gets processed ASAP (as mentioned on the product page) and gets delivered within 15-20 business days.
How much do I have to pay for delivery?
We provide free delivery pan-India.
How can I track my order?
Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 887 567 8550 (10 AM - 7 PM) or drop us an email at [email protected] An email is sent to you after the order is shipped that contains the tracking number and the service provider. You can also check the "Track Order" optionprovided at the footer of the website.
Will I have to sign for my delivery?
Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).
What if I am not home when my package arrives?
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
My items haven't arrived yet. What can I do?,
Please allow up to 15 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 887 567 8550 (10 AM - 7 PM) or drop us an email at [email protected]
An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations,HOME GLAMOUR reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.
I have bought a furniture product from HOME GLAMOUR, can you help me assemble it?
We currently don’t provide assembly, however an assembly instruction will be included in your package. For further details, please contact our Customer Care team on +91 887 567 8550 (10 AM - 7 PM) or drop us an email at [email protected]
Payment
What payment types do you accept?
We support the following payment options: Cash On Delivery (COD), Credit card, Debit card and Net Banking
How does Cash on Delivery (COD) work?
We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note that you will need to make the payment before opening the product packaging.
Do I have to pay any charges for availing Cash on Delivery (COD) service?
Yes, for each transaction we charge a nominal non-refundable processing fee of Rs. 100/-.
Is it safe to use my credit card on your site?
We strive to ensure that every credit card transaction occurs within a secure environment.HOME GLAMOUR payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.
My credit card details are not being accepted. What's wrong?
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer service centre on +91 887 5678550 (10 AM - 7 PM).
My computer froze while processing payment. How will I know that my payment went through successfully?
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on +91 887 567 8550 (10 AM - 7 PM).
Pricing
Do your prices include Taxes?
All prices include taxes.
Privacy & Security
How do I know if HOME GLAMOUR is a safe online shop?
We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy. Our payment system has a 128-bit SSL security encryption certification awarded by VeriSign and also our website is SSL secured. You can verify it by seeing a green bar in the address bar of the browser.
Do you keep my credit card details?
As per government regulations, We do not store your credit card details.
Will my information be sold to third parties?
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under "Privacy Policy"