Condition of Returns
- At homeglamour.in, returns are available for only major damaged/ defective products and incorrect product delivered. Refund will be provided only in case replacement for the same product is not available. The refund amount will be equal to the amount paid for the product.
- Please notify us with the photographs of Damaged/ Defective product received, maximum within 24 hours of delivery. Please also send us the photographs of damaged carton covering the shipping labels attached to it.
- Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).
- Products should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoice. Please do not dispose original packing.
- It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
- Refunds will be processed within 7 business days* of receipt of the product by HOME GLAMOUR, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-
- Orders paid for through credit/ debit card will be refunded back to the credit/ debit card.
- Orders paid for through net banking accounts will be credited back to the bank account.
- Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.
- NOTE: Please follow up with your respective bank/ card issuer post completion of refunds process by Ajax Retails, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.